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Refund Policy
Last updated: November 2024
Refund Eligibility
We offer full refunds for eligible items returned within 7 days of purchase. To be eligible for a refund, items must meet our return conditions and be in original, unworn condition.
Refund Amount
Full Refund Includes:
- • Product price
- • Applicable taxes
Full Refund Does NOT Include:
- • Original delivery charges
- • Return shipping costs (unless item is defective)
Refund Timeline
Step 1: Item ReturnShip the item back within 7 days of receiving your order
Step 2: Inspection (3-5 business days)We inspect the returned item to ensure it meets return conditions
Step 3: Approval & Processing (2-3 business days)Once approved, your refund is processed to the original payment method
Step 4: Receipt (3-7 business days)Depending on your bank, refund may take 3-7 business days to appear
Non-Refundable Items
- Final sale or clearance items
- Worn, washed, or damaged items
- Items without original tags
- Custom or personalized orders
- Items returned after 7 days
Defective Items
If you receive a defective or damaged item, please contact us immediately with photos of the defect. We will provide a replacement or full refund including return shipping at no cost to you.
Report defects within 3 days of receiving your order by contacting support@expressfashion.com
Questions About Refunds?
Contact our support team at +880 1882-028545 or WhatsApp